Preferred Partner Access (hotel bookings) are complimentary, while a planning fee applies to our Signature Plan and Elite Concierge Plan. This fee accounts for the time, organization, and many emails that go into planning our seamless escapes.

If there’s an issue or disruption while you’re away, simply get in touch with us via WhatsApp, and we’ll step in to rebook or resolve any challenges with efficiency and discretion.

Through our preferred industry relationships, we can often offer room upgrades, pre-arrival advocacy, daily breakfast, resort credits, and special amenities (subject to availability). Even better, our tours and excursions are operated by trusted on-the-ground partners. Note that you can’t request these exclusive benefits through an online booking platform or with credit card points.

Planning 6-9 months in advance gives us the advantage of securing the best rooms or suites in five-star properties, booking unique local experiences, and unlocking the most competitive rates. That said, if you are looking for a spontaneous escape, we can absolutely design a memorable trip with just one to two months' notice.

You can definitely earn points on your bookings with our preferred partners! While we can't reserve rooms using your loyalty points directly, we will add your membership numbers to any eligible hotel reservations so you get full credit and perks.

Our care doesn't end once your trip is booked. In the Caribbean and Mexico, your resort or villa team is on hand for anything you need on the ground, and we're a WhatsApp message away for anything that needs our involvement, from flight disruptions to supplier issues. In Asia, you’ll receive 24/7 support from our trusted local partners, backed by our team every step of the way. Wherever you are in the world, you’ll never navigate a problem alone.

Absolutely. We want every detail to feel right. Once your itinerary is drafted, we'll review it together on a dedicated video call. Your planning fee includes one full round of revisions to refine the details before anything is booked.

We don't separate our planning from our property bookings. When we place your reservation, you arrive as a valued client of our partners, not an anonymous online booking. That relationship is how we secure upgrades and special amenities, and it is what lets us step in quickly if plans change. Managing the full journey is how we protect the experience we've designed for you.

Planning fees are non-refundable, as they cover the time and expertise already invested in designing your trip. If your plans change, we'll work closely with our accommodation and travel partners to help you recover as much as possible, whether through refunds, credits, or alternative dates (and help you rebook whenever you’re ready).